CATA WIT BC Breakfast Club
June 16, 2010
Tips & Tricks for Succeeding at Challenging Conversations
We are all faced with having difficult conversations on a regular basis. Our ability to handle these conversations well is one of the most important competencies we need to be effective, transparent and to build trust and respect with our clients, colleagues and staff. In this 60 min session, participants will learn new approaches, tools and skills to prepare for and navigate their most challenging conversations.
Attending the program will help participants to:
- Understand the nature of challenging conversations
- Evaluate what is at “stake” and whether to engage in a particular conversation
- Identify what doesn’t work and why when it comes to challenging conversations
- Learn to prepare and present a message that is accurate, brief, and clear
- Discover useful skills to navigate the conversation including inquiry, listening and acknowledgement
- Understand how to manage strong emotional reactions to keep conversations on track
Diane Ross is an experienced lawyer, facilitator, and executive coach also trained as a mediator at Harvard Law School's Program of Instruction for Lawyers in Advanced Negotiation. Her background includes 14 years working as a litigation lawyer, a certified coach designation from Royal Roads University and a combined B.Comm (honours) and law degrees. Diane works with leaders, managers and professionals as a consultant to help them succeed in challenging conversations and negotiations. Participants of her workshops have described Diane’s presentations as engaging, provocative and entertaining.
Date:
Wednesday, June 16, 2010
Time:
8:00 - 9:30 am
Location:
Segal Graduate School of Business, SFU
Vancouver Sun Reading Room
500 Granville St. (@Pender)
Vancouver
Cost: $15
Register: online at www.catawit.ca/chapters/BC/events/register.asp
Thanks to Telus, our platinum sponsor for the 2010 Breakfast Club series.
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